Go-Live Support

Our Go-Live Support Team

We have a team of experienced Scouters on hand to provide the first line of support for local volunteers as we get to grips with our new digital tools. We can help with:

• How-to queries to support both the local processes and questions about the new digital tools that support those local processes.
• Help resolve any issues with volunteer’s profiles.
• Escalate issues to second line support.
• Report any potential system bugs or functionality issues.

Once the new tools are available to use, use the online form to raise any issues/queries and we will direct them to the best person to provide you with support or escalate where appropriate.

Step One:  

Before contacting the team, we suggest that you check out HQ’s “Online guidance (and FAQs)” which can be found via the link below:

If the Online guidance doesn’t help, then please contact the team’s shared mailbox using the link below. You will initially receive an automated message confirming receipt of your request. We aim to reply to reply to all requests within 24 hours, sooner if possible.